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Horeca.com respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will only use this data with your permission. Horeca.com will not sell your personal information to third parties and will only make it available to third parties involved in processing your order. If judicial services or other official bodies require access to personal data on legal grounds, Horeca.com can do this.
These privacy regulations apply to all activities of Horeca.com. By using the services that Horeca.com offers you, you agree to the conditions included in these regulations.
Horeca.com uses the collected data to provide its customers with the following to provide services:
Horeca.com does not sell your data
Horeca.com will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
Your personal data is safe at Horeca.com
We appreciate the trust that you provide to us and we will therefore handle your data with the utmost care.
If you have any questions about Horeca.com's privacy statement, you can send us an e-mail. We will help you if you need information about your data or if you want to change it. If changes to our privacy statement are necessary, you will always find the most recent information on this page.
How does Horeca.com B.V. your data?
Below you will find an overview of the purposes for which Horeca.com B.V. processes personal data about you. It is always indicated which data Horeca.com uses for that specific purpose, what the legal basis is for processing that data and how long the data is kept by Horeca.com. To keep things clear, we have grouped everything by type of data flow.
Services, customer management and financial administration
Purpose: Financial administration
Data: Company name, Billing address, Bank details (Bank name/IBAN/BIC), Outstanding balance
Basis: Legal obligation
Retention period: So long as necessary for this purpose
Purpose: Management of orders
Data: Name and address details, Delivery address, Billing address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number
Basis: Execution of the agreement
Retention period: As long as necessary for this purpose
Purpose: Handling complaints
Data: name and address details, Delivery address, Billing address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number
Basis: Execution of the agreement
Retention period: As long as necessary for this purpose
Purpose: Invoicing
Data: name and address details, Delivery address, Billing address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number
Basis: Execution of the agreement
Retention period: As long as necessary for this purpose
Purpose: CRM
Data: Name, Username, Email address, Location, Order history, Social media account, Browser, OS, User ID, Phone number
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Application
Data: Name, Username, Email address, Location, Order history, Social media account, Browser, OS, User ID, Phone number, Profile photo
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Marketing
Purpose: Direct marketing
Data: Name, name and address details, E-mail address, Telephone number, Clicking behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Newsletter
Data: Name, name and address details, E-mail address, Telephone number, Clicking behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Retargeting
Data: Name, name and address details, E-mail address, Telephone number, Clicking behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Social media marketing
Data: Name, name and address details, E-mail address, Telephone number, Clicking behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Behavioral targeting
Data: Name, name and address details, E-mail address, Telephone number, Clicking behavior, Surfing behavior, Interest in a product, Social media account, User ID, Order history, Postal/billing address
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Website
Purpose: Website analytics
Data: Surfing behavior, Location
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose, maximum 2 years
Purpose: Offering an account
Data: Name, Address, Email address, User name, Password, User ID, Content of the message
Basis: Legitimate interest
Interest involved: Commercial interest
br />Retention period: As long as necessary for this purpose
Purpose: Posting messages or reviews
Data: Name, Address, Email address, User name, Password, User ID, Content of the message
Basis: Legitimate interest
Interest involved: Commercial interest
Retention period: As long as necessary for this purpose
Purpose: Chat function
Data: Name, Address, Email address, User name, Password, User ID, Content of the message
Basis: Legitimate interest
Interest involved: Commercial interest
/>Retention period: As long as necessary for this purpose
How do we obtain your personal data?
Horeca.com B.V. has information about you, because you have provided that information to us.
What are your rights?
Under the European General Data Protection Regulation you have a number of rights with regard to your data and its processing:
Inspection
You can always view your own (personal) data and change them if necessary in your account. If you want to see the personal data held by Horeca.com B.V. have been recorded about you, you can request access.
Change
If you want to make changes to the personal data that you have seen in response to a request for access and that you cannot change yourself in your account, you can submit a request to this effect. Horeca.com B.V. You can request that Horeca.com B.V. changes, corrects, supplements, deletes or protects your data.
Limiting processing
You also have the right, under certain conditions, to have Horeca.com B.V. to request that the processing of your personal data be limited.
Right to object
If certain processing is based on ‘legitimate interest’ from Horeca.com B.V. or a third party, you have the right to object to that processing.
Data transfer
You have the right to transfer your personal data from Horeca.com B.V. to obtain. Horeca.com B.V. will provide this in a structured and common form, which can easily be opened in other common digital systems. This way you can also transfer your data to another provider.
Withdraw consent
In all cases where the basis for a certain data processing is your consent, you have the right to withdraw that consent. This has no consequences for the past, but does mean that we are no longer allowed to process that data. It may be that Horeca.com B.V. as a result, you can no longer provide certain services.
Response by Horeca.com B.V.
A request can be sent to info@horeca.com. Horeca.com B.V. will comply with your request as soon as possible and in any case no later than one (1) month after Horeca.com B.V. has received such a request. If Horeca.com B.V. rejects your request, we will indicate in our response why the request is rejected.
Recipients of the personal data
The data can be passed on to:
It may be that Horeca.com B.V. is obliged to provide your data to a third party, for example on the basis of a legal obligation.
Right to be forgotten/request to delete account
You have the right to request us to delete all data we have about you. When you submit a request to delete your personal data, we will delete data that can be traced back to you except for the data that we must or may retain based on the law. You can do this by sending an email to info@horeca.com
Where can you go with complaints and questions?
If you have any questions about this Privacy Statement and the way in which Horeca.com B.V. you use data, you can send an email to info@horeca.com. Even if you have a complaint about the way Horeca.com B.V. processes your data, you can send an email to info@horeca.com. You can also always contact the competent national supervisory authority in the field of privacy protection. In the Netherlands this is the Dutch Data Protection Authority.
Top service, I needed something urgently. It was taken care of immediately.
Everything perfect!
Excellent product as shown on the website, fast shipping, well protected and super happy😉